Complaint & Grievance Policy
The attached Complaints & Grievance Policy is to be used as a guidance in disputes.
The by-laws are made for the protection of all participants in basketball. There is particular emphasis in the offences under the By-laws on protection of officials, with considerably heavier penalties for offences committed against officials.
The MBA because of its size and club familiarity has decided to use external investigating officers and tribunals to ensure complete impartiality.
The MBA in most cases will act as a conduit between involved parties.